D-Réponses à vos questions

A few checks:

It may be a bug when adding to the basket: check that the reference appears both on your order form sent in the order confirmation email and on the delivery note in your package .
You ordered 3 months of treatment and you only received one bottle? It is certainly a bottle of 3 months: check if the number of capsules corresponds to the duration of treatment ordered.
If after all these checks, your product is still missing, contact our customer service.

We take care to pack each bottle carefully to prevent them from breaking, but the packages are sometimes mishandled by the carriers...

If you notice that a bottle is broken, we invite you to send us a photo of it, as well as a photo of the outside of the box, to contact@dlabparis.com .

If the box is damaged, it is imperative to issue a "reserve" upon receipt from the postman.

CAUTION: It is imperative to throw away the capsules, even if they appear intact to you, because you risk ingesting micro particles of glass which could cause lesions.

Do you want to cancel your order? No problem ! you have 14 days to withdraw

Return your order to us, indicating its number:

KIND INDUSTRY / D-LAB INDUSTRY
D-LAB NUTRICOSMETICS account
2 alley of poppies
03800 Saint Bonnet de Rochefort

We will confirm receipt of the package by email and proceed to refund the same day.

Attention: it is imperative that the products return in perfect condition, unopened.

In the event of a batch recall procedure, you will be contacted individually and you will be explained the procedure to follow and the reasons for the current recall. You will be reimbursed for the affected product(s).

Payment in installments is eligible for baskets ranging from €50 to €2,000.
Cards accepted are cards issued in France such as Visa and Mastercard.
Prepaid and virtual cards and cards with systematic authorization are not accepted

On the payment page, select “Pay in installments with Alma”. You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. Here you will find a summary of your upcoming deadlines. You will then receive a summary email with the calendar of your deadlines and then a reminder email 3 days before each deadline.

Alma systematically performs a 3D Secure verification to confirm that you are indeed the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, to confirm that you are indeed at the initiative of this operation and that it is not fraudulent.

Alma is our payment partner but he cannot have access to the management of our orders. If you wish to cancel your order and obtain a refund, we invite you to contact us at the following address: contact@dlabparis.com
You have more questions ? Feel free to visit Alma's FAQ (https://support.getalma.eu/hc/fr) or contact them directly at support@getalma.eu

This sometimes happens when the connection takes time to be made between your browser and the site. I invite you to reload your page, and if it still does not work then place your order and send the number of this one by email to the address contact@dlabparis.com so that our customer service can do the necessary

You have a coupon to use and you can't find the dedicated field?

You must enter the promo code before choosing the delivery method, in the field on the right of the screen.

Still don't see it? We invite you to change browser and to favor Google Chrome or Mozilla Firefox.

Discount vouchers issued by D-LAB or by a third party cannot be combined with each other and are valid for the amount of your order, excluding shipping costs.

If the voucher was issued to you by one of our partners, you must then contact them in order to receive a new one by sending them proof of cancellation of your order.

Was the voucher issued to you by our advisers? Contact us so that we can do the necessary!

Save time on your order by automatically renewing your cure(s) at each period: every quarter, semester or year. So you won't forget your Liver Detox in January or your Active Sun Complex in summer.

The plus: we offer you, in each order, a seasonal travel size :)

To make changes to your account, go to My Account.

If you want to delete your D-LAB account, contact us directly.

Please note: by deleting your account, you will no longer be able to access your order history. However, you can recreate an account with the same address.

Rejoignez la communauté des expert.e.s D-LAB et cumulez des points à chaque commande validée ou en réalisant des missions. Vous pouvez également parrainer vos proches pour recevoir un bon d'achat de 20€.

Échangez ensuite vos points contre des cadeaux exceptionnels valables sur vos futures commandes.

Vous pouvez retrouver toutes les informations sur la page dédiée au programme fidélité.

Il est important de noter que les points ont une durée de validité d'1 an à partir de leur date de création. Vous pouvez les consulter à tout moment depuis votre compte client.

Les points ont une durée de validité d'1 an à partir de leur date de création. Vous pouvez les consulter à tout moment depuis votre compte client.

Rendez-vous sur la page dédiée au programme de fidélité. Il vous suffit ensuite de sélectionner la mission qui vous intéresse et de suivre les étapes indiquées. 

Une fois la mission validée, les points correspondant à cette dernière seront crédités directement sur votre compte client.

Afin que notre système soit en mesure de vérifier ces missions, assurez-vous que votre compte soit en public.

Si c’est bien le cas, la mission sera validée dans un délai de 48h ouvrées.

Rendez-vous sur la page dédiée au programme de fidélité et dirigez-vous tout en bas de celle-ci.

Vous trouverez la liste des récompenses disponibles que vous pourrez échanger en fonction de votre solde de points en cliquant sur l'onglet "Échanger".

Une fois que vous avez échangé vos points contre des récompenses, vous pouvez les retrouver dans l'onglet "Utiliser"..

Il ne vous reste plus qu'à passer commande pour en bénéficier !

Rendez-vous sur la page dédiée au programme de fidélité et dirigez-vous jusqu’à la section “Parrainez vos proches”. Renseignez ensuite l’e-mail de votre ami.e. 

Votre ami.e recevra alors un e-mail contenant un code personnalisé, lui offrant une remise de 15€ (utilisable 1 fois pendant 30 jours). Il lui suffira de saisir ce code lors de son premier achat.

Une fois sa commande validée, vous recevrez à votre tour un e-mail vous permettant de récupérer votre récompense : un bon d'achat de 20€ (utilisable 1 fois et valable 3 mois).

Il s'agit d'un code de réduction qui vous a été communiqué par e-mail.

Nous vous invitons à vérifier dans vos spams que l'email ne s'y trouve pas. Si vous ne trouvez toujours pas votre e-mail après avoir vérifié, contactez-nous par e-mail à l’adresse contact@dlabparis.com.

L'insertion du code promo se fait à l'étape de validation du panier dans l'encart "Carte-cadeau ou code promo". Ensuite, il ne vous reste plus qu'à cliquer sur "Appliquer" pour bénéficier de votre réduction.

Attention : vous ne pouvez bénéficier que d'un seul code de réduction par commande.

Une fois le paiement de votre commande validé, nous ne pouvons malheureusement pas appliquer de réduction rétroactivement. 

D-LAB has developed micronutrition programs to respond perfectly to specific issues. This is what gave birth to the 1+2+3 Programs. Complementary formulas that act in synergy on the causes of disorders, for lasting results:

1- Activate: Activators act at the heart of cells to increase cellular respiration and the body's performance.
2- Nourish: Complexes and Absolutes revitalize the body thanks to highly targeted functional active ingredients.
3- Eliminate: The Detox cleans the filter organs thanks to titrated herbal extracts to eliminate more and better.

Not sure which program is right for you? Complete your D-iag online and get your result in less than 2 minutes.
Make an appointment with one of our counselors for a 20-minute consultation.
If the "Need advice" chat bubble is activated, ask one of our advisors to call you back for a quick advice.

Know that our formulas have been developed to be able to be combined with each other without contraindications or overdoses, thus allowing you to act on several problems at the same time.

Each moment of taking is indicated in the product sheet (at the bottom of the page).

The vast majority of cures are suitable for pregnant or breastfeeding women.

You can find this indication in the "frequently asked questions" section of the product sheet :)

If you have any doubts, do not hesitate to ask our advisers for confirmation by making an appointment for a 20-minute consultation or by using the "Need advice" button (bottom left of the screen) to be called back. .e.

The contraindications are indicated in the frequently asked questions section at the bottom of your product sheet.

If you have any doubts, do not hesitate to ask our advisers for confirmation by making an appointment for a 20-minute consultation or by using the "Need advice" button (bottom left of the screen) to be called back. .e.

As part of our 3-month cures for the hair, we systematically offer 1 month of cure. To avoid over-packaging, we have opted for a bottle containing the 3 months of treatment and no longer 3 bottles of 1 month of treatment each :)

The list of ingredients is available on each product sheet in the "its action" section, then "all the ingredients and their actions".

Si le flacon entamé est stocké dans les conditions décrites dans les précautions d'emploi (à l’abri de la lumière, de la chaleur et de l’humidité), alors il vous suffit de respecter la DDM écrite sur l'étiquette du flacon.

The cases, bottles and documentation present in your packages are fully recyclable. If, like some of our customers, you can't throw them away, reuse them as a spice bottle, yellow pieces, pens, makeup... Feel free to share your DIY ideas on Instagram by tagging us @dlabnutricosmetics

Epic Foundation is a non-profit startup fighting social injustice and advocating for giving to become the norm. It offers innovative solutions to companies and individuals to support high-impact social organizations around the world! We have chosen to donate 1% of our turnover to them.

We are committed daily and by conviction to the animal cause. None of our products have been tested on animals.
We guarantee vegetable envelopes, without bovine or porcine gelatin.

Our formulas are developed in collaboration with the team of doctors from the Vichy Célestins medispa. Our active ingredients are harvested in France and put into capsules in the south of France (according to the ISO 22000 standard).

Meeting the expectations of our most demanding customers translates at D-LAB into active ingredients of exceptional quality, concentrated in high doses and with proven bioavailability. It is also the source of our holistic and avant-garde nutritional expertise, integrated within each formula and pushed to its climax in our tailor-made programs.

Beyond the clinical studies from which certain ingredients and formulas benefit, D-LAB has launched ex-vivo tests to scientifically demonstrate the complementarity of its nutritional supplements with cosmetics. The latest study shows that nutritional supplements are more effective than creams on many skin and anti-aging variables.

To guarantee formulas that respect the body, D-LAB has chosen vegetable envelopes and ingredients from French Greentech that are non-irradiated, GMO-free, nano-particle-free and preservative-free.

Nothing's easier ! On the page of the product that interests you, select the subscription instead of the single purchase, and choose the frequency of receipt of your parcels (every 3.6 and 12 months). In order to limit the carbon footprint generated by parcel transport, we only offer subscriptions for our product batches (2 and 3 months).

Our Batignolles showroom has definitely closed its doors, but we have surprises in store for you :-)

Our customer service can be reached:

- by phone from Monday to Friday from 8:30 a.m. to 7:30 p.m. on 01 84 80 44 20

- by email to contact@dlabparis.com ; requests are processed from Monday to Friday and taken care of within 48 hours.

- from our Instagram and Facebook pages; requests are processed Monday to Friday between 9 a.m. and 5 p.m.

If you want advice:
New ! D-LAB provides you with an online D-diagnosis to answer simple problems.

Make an appointment with one of our micronutrition advisors for a 20-minute video or telephone consultation.

Are you in a hurry, or ready to order? If the "Need advice" chat bubble (bottom right of the screen) is displayed, ask to be called back immediately by one of our advisors.