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Absolute Collagen 7 Days - offered
9,90€
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Strong Hair 5 days offered - Gummies
6,60€
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Probiotiful 5 days offered - Gummies
6,60€
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7-Day Liver Detox - offered
9,90€
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🌱 Choose to avoid a waste
Hipli Packages
+2,90€
By selecting the gift packaging, you will receive a box in which we can put: 1 Program (1 month) and 2 single products (1 month) or 5 single products (1 month).
More than 35€ so that your skin can Delivery costs offered
wow! Free delivery and gifts
Estimated delivery costs
Switchboard at home
3,90€
3 to 4 days
Relay point
3€
3 to 4 days
Express to home
12€
24 hours for an order before noon
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Pending order
order received
My benefits
My cure
Responsibility & Expertise
Our addresses & Services
Once confirmed, we can no longer modify your order, whether it is a change of product, address or even the method of payment... We prepare your orders quickly so that they leave our premises during the day .
However, you will have a few minutes after receiving the confirmation email to cancel it: call us on 01 84 80 44 20 so that we can try to intercept it.
If we can no longer intercept your order, you will have to refuse the package upon its arrival and we will inform you as soon as it returns to our premises in order to proceed with its cancellation and refund.
We accept payment by credit card (except American Express), Paypal and Amazon Pay.
An internet outage, even a very short one, can hamper the connection with your bank and cause a payment problem. We invite you to try again to place an order with the same means of payment.
Note that you can also choose to pay via Paypal, even without having an account, by selecting "Pay by card" on their login page. Payment is completely secure.
If the "Need advice" button (bottom left of the screen) is activated, ask one of our micronutrition advisors to call you back in order to place the order directly online with you.
If your order hasn't arrived within 5 business days, we're here to help. Before contacting us, here are some checks to do beforehand:
Consult the tracking link on your customer account which will allow you to know where your order is.
Check on your customer account that the delivery address and that your contact details are correct.
If you have received a transit advice note from our carrier, your order may be waiting for you at your post office.
Check with your neighbors or building caretaker to make sure they didn't pick up the package in your absence.
You can also check if there are no postal delays to your country currently
If you have not located your package after having carried out these checks, contact us
The status "Not processed" means that we are preparing your order.
Once the order has been sent, you will receive a dispatch confirmation email with a tracking link.
Please note that if there is an increase in activity, this status may remain displayed for a little longer than usual. However, we do our best to ensure that your orders arrive on time.
Start by checking with your neighbors or building caretaker to make sure they didn't pick up the package while you were away.
If after this check the package remains untraceable, contact our customer service and we will find a solution together.
We deliver anywhere in the world, except to our Canadian friends...
To our great despair, we have not delivered to Canada, which is subject to very strict regulations, for 4 years because of local customs which systematically return our packages to us on the grounds of the nature of our products.
Would you like to know our price list according to geographical areas? Click here !
Delivery is made in 3 to 5 days by Colissimo or Mondial Relay and 24 hours by Chronopost.
Our team prepares your parcels from Monday to Friday from 8 a.m. to 4 p.m. Orders are processed twice a day by our logistics team: at 8.30 a.m. and 1 p.m. If you place your order on Friday after 1 p.m. your order will not be able to leave until Monday.
Be careful, in case of increased activity, it is possible that the preparation takes longer than usual. However, we do our best to ensure that your orders arrive on time.
The method of payment for your subscription can be changed at any time. All you have to do is go to "My account" then "Subscription" and "Payment methods".
If you wish to pause your subscription, simply go to "My account" then "Subscriptions" and "Ignore my order" in order to postpone your delivery to the next due date. To permanently cancel your subscription, go to "My account" then "Subscriptions" and "Cancel subscription".
If you wish to change the frequency of your subscription, simply go to "My account" then "Subscriptions" and "Order frequency". As a reminder, our subscriptions are offered for periods of 3.6 and 12 months.
Do you want to change the delivery frequency of your subscription? It's very simple, you just have to go to "My account" then "Subscriptions" and "Order frequency" then choose the delivery frequency that suits you.
A few checks:
It may be a bug when adding to the basket: check that the reference appears both on your order form sent in the order confirmation email and on the delivery note in your package .
You ordered 3 months of treatment and you only received one bottle? It is certainly a bottle of 3 months: check if the number of capsules corresponds to the duration of treatment ordered.
If after all these checks, your product is still missing, contact our customer service.
We take care to pack each bottle carefully to prevent them from breaking, but the packages are sometimes mishandled by the carriers...
If you notice that a bottle is broken, we invite you to send us a photo of it, as well as a photo of the outside of the box, to [email protected] .
If the box is damaged, it is imperative to issue a "reserve" upon receipt from the postman.
CAUTION: It is imperative to throw away the capsules, even if they appear intact to you, because you risk ingesting micro particles of glass which could cause lesions.
Do you want to cancel your order? No problem ! you have 14 days to withdraw
Return your order to us, indicating its number:
KIND INDUSTRY / D-LAB INDUSTRY
D-LAB NUTRICOSMETICS account
2 alley of poppies
03800 Saint Bonnet de Rochefort
We will confirm receipt of the package by email and proceed to refund the same day.
Attention: it is imperative that the products return in perfect condition, unopened.
In the event of a batch recall procedure, you will be contacted individually and you will be explained the procedure to follow and the reasons for the current recall. You will be reimbursed for the affected product(s).
D-LAB undertakes to reimburse you for one month of treatment within 30 days of purchase if it has not given you satisfaction.
How to proceed ?
- Send an email to [email protected] specifying your order number
- Upon receipt, customer service will send you the refund procedure to complete and return
- If all the conditions are met, you will be informed by email of the refund within 72 hours
Payment in installments is eligible for baskets ranging from €50 to €2,000.
Cards accepted are cards issued in France such as Visa and Mastercard.
Prepaid and virtual cards and cards with systematic authorization are not accepted
On the payment page, select "Pay in installments with Alma". You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. Here you will find a summary of your upcoming deadlines. You will then receive a summary email with the calendar of your deadlines and then a reminder email 3 days before each deadline.
Alma systematically performs a 3D Secure verification to confirm that you are indeed the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, to confirm that you are indeed at the initiative of this operation and that it is not fraudulent.
Alma is our payment partner but he cannot have access to the management of our orders. If you wish to cancel your order and obtain a refund, we invite you to contact us at the following address: [email protected]
You have more questions ? Feel free to visit Alma's FAQ (https://support.getalma.eu/hc/fr) or contact them directly at [email protected]
This sometimes happens when the connection takes time to be made between your browser and the site. I invite you to reload your page, and if it still does not work then place your order and send the number of this one by email to the address [email protected] so that our customer service can do the necessary
You have a coupon to use and you can't find the dedicated field?
You must enter the promo code before choosing the delivery method, in the field on the right of the screen.
Still don't see it? We invite you to change browser and to favor Google Chrome or Mozilla Firefox.
Discount vouchers issued by D-LAB or by a third party cannot be combined with each other and are valid for the amount of your order, excluding shipping costs.
If the voucher was issued to you by one of our partners, you must then contact them in order to receive a new one by sending them proof of cancellation of your order.
Was the voucher issued to you by our advisers? Contact us so that we can do the necessary!
Save time on your order by automatically renewing your cure(s) at each period: every quarter, semester or year. So you won't forget your Liver Detox in January or your Active Sun Complex in summer.
The plus: we offer you, in each order, a seasonal travel size :)
To make changes to your account, go to My Account.
If you want to delete your D-LAB account, contact us directly.
Please note: by deleting your account, you will no longer be able to access your order history. However, you can recreate an account with the same address.
Join the D-LAB community of experts and earn points for every order you complete or by carrying out assignments. You can also sponsor your friends and family to receive a €20 voucher.
Then redeem your points for great gifts valid on future orders.
You can find all the information on the page dedicated to the loyalty program.
Please note that points are valid for 1 year from the date of creation. You can consult them at any time from your customer account.
Points are valid for 1 year from the date of creation. You can consult them at any time from your customer account.
Go to the loyalty program page. Simply select the mission you are interested in and follow the steps indicated.
Once the mission has been validated, the corresponding points will be credited directly to your customer account.
In order for our system to be able to verify these missions, please make sure that your account is in public.
If this is the case, the mission will be validated within 48 working hours.
Go to the loyalty program page and scroll to the bottom.
You'll find a list of available rewards that you can redeem according to your points balance by clicking on the "Redeem" tab.
Once you've redeemed your points for rewards, you can find them in the "Use" tab...
All you have to do is place your order!
Go to the loyalty program page and click on "Refer a friend". Then enter your friend's e-mail address.
Your friend will then receive an e-mail containing a personalized code offering a €15 discount (usable 1 time for 30 days). All they have to do is enter this code when making their first purchase.
Once the order has been validated, you'll receive an e-mail to collect your reward: a €20 voucher (redeemable 1 time and valid for 3 months).
This is a discount code sent to you by e-mail.
We invite you to check your spam folder to make sure that the e-mail is not there. If you still can't find your e-mail after checking, please contact us by e-mail at [email protected].
The coupon code is inserted in the "Gift card or coupon code" box at the checkout stage. Then all you have to do is click on "Apply" to benefit from your discount.
Please note: you can only use one discount code per order.
Unfortunately, we are unable to apply discounts retroactively once payment for your order has been confirmed.
The D-LAB affiliate program is open to anyone who shares our passion for wellness and health excellence. Whether you're an influencer, a healthcare professional, a specialist blogger, or simply an individual interested in recommending quality products, you're invited to join our network of affiliates. We're looking for partners who are committed, motivated and aligned with our values, ready to share our story and promote our products in an authentic and transparent way.
Cependant, nous regrettons de vous informer que nous ne pouvons pas à ce jour travailler avec des vendeurs (contrat en cours ou précédant) des réseaux de social selling.
D-LAB has developed micronutrition programs to respond perfectly to specific issues. This is what gave birth to the 1+2+3 Programs. Complementary formulas that act in synergy on the causes of disorders, for lasting results:
1- Activate: Activators act at the heart of cells to increase cellular respiration and the body's performance.
2- Nourish: Complexes and Absolutes revitalize the body thanks to highly targeted functional active ingredients.
3- Eliminate: The Detox cleans the filter organs thanks to titrated herbal extracts to eliminate more and better.
Not sure which program is right for you? Complete your D-iag online and get your result in less than 2 minutes.
Make an appointment with one of our counselors for a 20-minute consultation.
If the "Need advice" chat bubble is activated, ask one of our advisors to call you back for a quick advice.
Know that our formulas have been developed to be able to be combined with each other without contraindications or overdoses, thus allowing you to act on several problems at the same time.
Each moment of taking is indicated in the product sheet (at the bottom of the page).
The vast majority of cures are suitable for pregnant or breastfeeding women.
You can find this indication in the "frequently asked questions" section of the product sheet :)
If you have any doubts, do not hesitate to ask our advisers for confirmation by making an appointment for a 20-minute consultation or by using the "Need advice" button (bottom left of the screen) to be called back. .e.
The contraindications are indicated in the frequently asked questions section at the bottom of your product sheet.
If you have any doubts, do not hesitate to ask our advisers for confirmation by making an appointment for a 20-minute consultation or by using the "Need advice" button (bottom left of the screen) to be called back. .e.
As part of our 3-month cures for the hair, we systematically offer 1 month of cure. To avoid over-packaging, we have opted for a bottle containing the 3 months of treatment and no longer 3 bottles of 1 month of treatment each :)
The list of ingredients is available on each product sheet in the "its action" section, then "all the ingredients and their actions".
If the opened bottle is stored under the conditions described in the precautions for use section (away from light, heat and moisture), you need only respect the DDM written on the bottle label.
At D-LAB, the quality and safety of our supplements is an absolute priority. There are several reasons why you can be reassured to consume our cures if the DDM has been exceeded:
- Generous DDM : Our capsules have an average DDM of 2 to 3 years from the time they leave our laboratories. When you place an order on our website, we are committed to providing you with products whose DDM is always greater than 3 months. So you'll always receive a fresh, effective cure!
- Post-ODD consumption: You can start a course of treatment after the Best Before Date, provided your bottle has been stored in a dry place. We understand that the date on the bottom of the bottle may raise questions, but it's important to note that this is a "best before" date, not a strict "use by" date. We provide this date as a guide, but our products retain their efficacy and safety beyond this period, as long as they are stored correctly.
The cases, bottles and documentation present in your packages are fully recyclable. If, like some of our customers, you can't throw them away, reuse them as a spice bottle, yellow pieces, pens, makeup... Feel free to share your DIY ideas on Instagram by tagging us @dlabnutricosmetics
Epic Foundation is a non-profit startup fighting social injustice and advocating for giving to become the norm. It offers innovative solutions to companies and individuals to support high-impact social organizations around the world! We have chosen to donate 1% of our turnover to them.
We are committed daily and by conviction to the animal cause. None of our products have been tested on animals.
We guarantee vegetable envelopes, without bovine or porcine gelatin.
Our formulas are developed in collaboration with the team of doctors from the Vichy Célestins medispa. Our active ingredients are harvested in France and put into capsules in the south of France (according to the ISO 22000 standard).
Meeting the expectations of our most demanding customers translates at D-LAB into active ingredients of exceptional quality, concentrated in high doses and with proven bioavailability. It is also the source of our holistic and avant-garde nutritional expertise, integrated within each formula and pushed to its climax in our tailor-made programs.
Beyond the clinical studies from which certain ingredients and formulas benefit, D-LAB has launched ex-vivo tests to scientifically demonstrate the complementarity of its nutritional supplements with cosmetics. The latest study shows that nutritional supplements are more effective than creams on many skin and anti-aging variables.
To guarantee formulas that respect the body, D-LAB has chosen vegetable envelopes and ingredients from French Greentech that are non-irradiated, GMO-free, nano-particle-free and preservative-free.
For 10 years, protecting the planet has been an integral part of our eco-responsible approach. Our desire to limit our environmental impact naturally led us to choose an ecological solution for sending our parcels: Hipli is a parcel designed to be reused 100 times and optimized logistics so that it really is.
These reusable parcels are offered as an option on our eshop so that receiving your order in Hippli is always a choice. Upon receipt, you uncover your purchases and fold the package following the instructions on the back. To return it, slip your package into any yellow La Poste mailbox (to help you locate the one closest to you, a QR Code is present on the package). Thanks to the postage printed on each package, it returns to the Hipli workshop in Le Havre, where each package is cleaned, repaired if necessary and put back into circulation with e-merchants.
No more packages to throw in your bins and an effective gesture to reduce the impact of e-commerce. Conditions for choosing this solution: Your order must be limited to 1 program 2 months or 6 unit products or 1 program and 3 unitary products.
Nothing's easier! On the page of the product that interests you, select the subscription instead of the single purchase, and choose the frequency of receipt of your parcels (every 3.6 and 12 months). In order to limit the carbon footprint generated by parcel transport, we only offer subscriptions for our product batches (2 and 3 months).
Our Batignolles showroom has definitely closed its doors, but we have surprises in store for you :-)
Our customer service can be reached:
- by phone from Monday to Friday from 8:30 a.m. to 7:30 p.m. on 01 84 80 44 20
- by email to [email protected] ; requests are processed from Monday to Friday and taken care of within 48 hours.
- from our Instagram and Facebook pages; requests are processed Monday to Friday between 9 a.m. and 5 p.m.
If you want advice:
New! D-LAB provides you with an online D-diagnosis to answer simple problems.
Make an appointment with one of our micronutrition advisors for a 20-minute video or telephone consultation.
Are you in a hurry, or ready to order? If the "Need advice" chat bubble (bottom right of the screen) is displayed, ask to be called back immediately by one of our advisors.
Questions
This sometimes happens when the connection takes time to be made between your browser and the site. I invite you to reload your page, and if it still does not work then place your order and send the number of this one by email to the address [email protected] so that our customer service can do the necessary
If you would like advice on choosing a cure, our micronutrition advisers are available by phone on 01 84 80 44 20, via our contact form or for a 20-minute remote consultation by video or telephone.
We deliver anywhere in the world, except to our Canadian friends...
To our great despair, we have not delivered to Canada, which is subject to very strict regulations, for 4 years due to local customs which systematically return our packages to us on the grounds of the nature of our products.
Would you like to know our price list according to geographical areas? Click here !
The status "Not processed" means that we are preparing your order.
Once the order has been sent, you will receive a dispatch confirmation email with a tracking link (if it was sent with a trackable service).
Please note that if there is an increase in activity, this status may remain displayed for a little longer than usual.
However, we do our best to ensure that your orders arrive on time, so the estimated delivery date in the order confirmation email takes into account the preparation time required.
As part of our 3-month cures for the hair, we systematically offer 1 month of cure. To avoid over-packaging, we have opted for a bottle containing the 3 months of treatment and no longer 3 bottles of 1 month of treatment each :)
Our customer service can be reached:
- by phone from Monday to Friday from 8:30 a.m. to 7:30 p.m. on 01 84 80 44 20
- by email to [email protected] ; requests are processed from Monday to Friday and taken care of within 48 hours.
- from our Instagram and Facebook pages; requests are processed Monday to Friday between 9 a.m. and 5 p.m.
- for personalized advice use the chat button at the bottom right or make an appointment
At D-LAB, the quality and safety of our supplements is an absolute priority. There are several reasons why you can be reassured to consume our cures if the DDM has been exceeded:
- Generous DDM : Our capsules have an average DDM of 2 to 3 years from the time they leave our laboratories. When you place an order on our website, we are committed to providing you with products whose DDM is always greater than 3 months. So you'll always receive a fresh, effective cure!
- Post-ODD consumption: You can start a course of treatment after the Best Before Date, provided your bottle has been stored in a dry place. We understand that the date on the bottom of the bottle may raise questions, but it's important to note that this is a "best before" date, not a strict "use by" date. We provide this date as a guide, but our products retain their efficacy and safety beyond this period, as long as they are stored correctly.
Didn't find an answer to your question?
We invite you to contact.